Your card hasn’t been approved by the bank for the transaction. Many card issuers require at least one chip and PIN transaction to take place in every so many transactions, to help manage the risk of the card becoming lost or stolen and subsequently being used fraudulently by criminals.ħ. Your card has been flagged as not having had a chip and PIN transaction for a certain period. Your mobile device has not been set up correctly to use Apple Pay or Android Pay or you are not using the Apps to support the payment properly.Ħ. The card is being presented for a payment over the £100 limitĥ. The card is of a type that we do not accept e.g. The card has expired or is not yet activatedģ. Some of the reasons why a card may not work include:ġ. Unfortunately, we will not always know the reason for a card not being accepted. There are a few reasons why a card may not work when presented for travel if this happens your driver will ask you to try another card, or to pay using cash. How do I know if my card has contactless? If you need helping understanding contactless, we've put together some FAQs to help you out Apple Pay & Google Pay to make contactless payment as an alternative to using cash to purchase any tickets up to the value of £100. You can also use your contactless card or mobile devices i.e. *9am-midnight Mondays-Fridays & 4am-midnight on weekends and Bank Holidays All fares for journeys made will be combined into one overall payment for the day, which will appear on your bank statement in a couple of days' time. You'll only be charged a single journey for each trip, and with our day caps in place, your spending will automatically be limited no matter how often you travel. ![]() ![]() Just tap on at the start of your journey, and tap off before you leave. ![]() Travel contactless is a quick and easy way to pay for your travel, and you'll always pay the right fare. Our ticket machines now allow you to travel using your contactless card or device.
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